You may get an issue where your JPay app is not working to use. In fact, there are a lot of users who complain about many issues where they cannot use the JPay. Of course, the issues on JPay can be devastating when an inmate’s family or friend cannot contact their loved one in prison. Even sadder, his/her family cannot send money because of any problems on the app.
Then, are you wondering why the JPay app is not working for a while? Sure, if you want to know the reasons, let’s see some facts below!
JPay App Is Not Working, Why?
The JPay app is not working for some reasons. The most influential issue with the JPay app is that there are too many bugs which are not fixed in a timely manner by the app’s maintenance team. Too many bugs can also be caused by the large number of people accessing the JPay app, especially since the launch of the JPay tablet.
The common issues that many people face with the JPay app include the failure to login to the JPay app, failure to get notifications on the app, failure to send and receive an email, failure to send funds, failure to upload videos and an inability to load the funds.
Sure, the JPay app does not load or very slowly even though there’s internet connection. This issue is quite annoying when an app cannot load as usual. Of course, the JPay app which is not working makes a lot of people disappointed because they can’t do anything let alone send an email to an inmate.
How to Solve a JPay App Not Working?
Even though there are a lot of people who try to solve the problems by doing some of the ways that they get from the forums, few or can say no one has succeeded in fixing it. If the issue on the JPay app is only caused by slow internet connection or the app has not been updated, sure there may be a lot of people who have successfully loaded this app.
In fact, there’s none who can really solve the problem on the JPay app which is not working. As we’ve mentioned above, the issue is why your JPay cannot load as there are too many bugs on the app so all people who have an JPay app cannot open the app. If it already occurs, perhaps the way to fix it is pretty hard at all.
Even though fixing the JPay app not working is totally hard, however, trying to fix it is not wrong for you regardless of the success rate. You can also try to take some solutions below!
Way 1: Restart smartphone or tablet
The first way that you can try is to turn off your tablet and smartphone and turn it back on. You may already know that after updating the Android or iOS operating system there are often problems with the App Store. It is possible that the connection with the login data for individual stores will no longer function safely after being updated.
By restarting your smartphone or tablet, it will reload all settings and functions and, if necessary, re-establish the connection to the App Store.
Way 2: Check Server Status
If restarting your smartphone or tablet cannot solve your problem on the JPay app, you can try to check the status. You may see that the JPay app still loads slowly or not at all. The problem of not being able to open the JPay app might also be from the iTunes Store server for iOS or for Android on the Google Play Store server.
In addition, this problem may occur within the JPay Inc. developer server system. Because the app resides on App Store servers, it can be overloaded or malfunction occurs due to maintenance work, although cases like this are very rare.
Way 3: Clear Cache and Data on Android
If you use Android to open the JPay app, clearing the cache and also removing the data in the Play Store can be a great way for you. However, this way will restart the app completely and the issues may be solved. To clear Android’s cache, you can do some following steps:
- Firstly, you need to open the Settings on Android.
- Then, tap on the Apps & Notifications option and then click View all apps.
- You also need to scroll down and tap Google Play Store.
- Click on the Memory Empty cache .
- Afterwards, tap on Clear data .
- Now, you can open the Play Store and try to download the JPay app again.
Way 4: Reinstall JPay App
If the ways above really cannot solve your problem, you can try to reinstall your JPay app. Of course, uninstalling the app on your phone and then reinstalling it can be a pretty helpful solution. This method can certainly be used if there is a disruption in the JPay application due to too many bugs in the outdated version of the app.
Reinstalling the JPay app allows you to download the latest version with the removal of previous annoyances. Keep in mind to always read the terms and conditions before doing this to ensure you won’t lose any important data in the process.
Way 5: Contact JPay Customer Service
If you still cannot solve your problem, the final way that you can do is by contacting the JPay customer service for assistance. To contact customer service of JPay, there are three options that you can choose including by email, calls and mail.
You can also try to send an email to JPay directly from the JPay site. Aside from sending email, you can also make calls to JPay customer service support at (800) 574-JPAY (5729). JPay customer service is available for 24 hours, so you can complain about JPay not working anytime. However, 24 hours customer service support may not apply to the inmate due to conditions.
If you think that the JPay team didn’t respond fast, you can also try to send them a mail addressed to JPay LLC, 10981 Marks Way, Miramar, FL 33025.