JPay Customer Service Phone Number

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When you use the service if JPay, there may be something that you need to ask about the service. Or, you may face some problem when you use it so that you need to talk with the customer service to get help. But, what is the phone number of JPay customer service?

The Phone Number of JPay Customer Service

If you need to ask something related to the service of JPay or you may encounter a problem when you use the service of JPay and then you need help, you are able to contact the customer service of JPay through the phone. You are able to contact them at 1 800 574 JPAY (5729) and it is available for 24 hours a day 7 days a week. It is important for you to know that the transactions which are conducted with the help of a live agent will be charged a higher fee.

JPay Customer Service Phone Number

Mailing and Sending Email to JPay

If you prefer to send a letter or send an email to tell about your problem related to the service of JPay, you are able to send your letter to JPay and here is the mailing address of JPay.

Mailing Address of JPay
10981 Marks Way
Miramar, FL 33025

For press inquiries, you can email to If you want to send your email to JPay, you are able to use the form which is provided in the JPay site. The email will be sent to the customer service department of JPay. You can access the Contact Info on the JPay website and then on the left side, there is Email Us. Just click on that option and then you will be directed to the Email Us form page.

In the form, you will be required to fill some information such as your first name, last name, email address and also phone. Also, you have to fill your subject by choosing it from the drop down menu. Then, in the space below it, you are able to enter your message. If inquiring about an inmate, you have to include their facility and state information in your message. After you fill the form, then you have to press the Submit button.

How Does Email of JPay Work?

One of the services which is offered by JPay is Email. This service provides a way for family and friends of  inmates to write electronic letters to the inmates. Inmates will get the email in 24 hour to 48 hours. Also, there are many who can respond electronically. Since inmates do not have access to the internet, so the service of JPay email works a little differently than your email program at home. Inmates will get your email according to a schedule which has been set by their faculty. Emails are subject to the similar rules which apply to traditional mail.

The things that you need to be able to write an email to an inmate are a JPay account, a computer, internet access and also virtual JPay stamps.

The Other Information That You Need To Know About JPay

Here, we have some information that you may need to know about JPay.

  • How to open an account in JPay?

If you want to open an account in JPay, the way is very easy. The thing that you have to do is just to access the official website of JPay and then you have to enter a valid ID of an inmate. After that, you need to choose the correct inmate from the list that you will be provided. Then, you have to provide JPay with your email and password. Now, you can enter your billing information as it appears on your card statement.

  • Is JPay available globally?

Actually, JPay only serves inmates and offenders in correctional agencies in the United States. Nevertheless, they provide the entire range of services to those customers who are outside the country but know an inmate in a participating US facility. It means that if you live abroad  and then there is an inmate that you know in the participating US facility and you want to send him or her money or message, or even video visitation, then JPay will be able to help you.

  • What payment methods do JPay accept?

JPay accepts some payment methods such as Visa, MasterCard, Discover and even cash.

  • Does JPay accept debit cards?

JPay accepts debit cards, gift cards, check cards and prepaid cards if they have the Visa, MasterCard or Discover logo on them and they are registered to a valid US or international address.

About JPay

What is JPay? It is a private company which provides safe, reliable and convenient services for family and friends of inmates and payment solutions for parolees, offenders and probationers. JPay cooperates with county, state, and federal correctional facilities across the country to be able to run this business.

If you want to enjoy the service of JPay, you are able to access the official website of JPay. There, you can choose any service that you can use such as transferring money to an inmate, sending email to an inmate, video call, and some other services.

Is this website safe? Security is one of the important things if we talk about service. Moreover, the service of this company will be related to private things such as sending photos and important information to an inmate, sending money and many more. So, making sure that this website is secure is very important. Well, you do not need to be worried about the security of the JPay site because the website and also the systems which are used to process payments meet the industry standards. The systems which are used by JPay are PCI compliant. PCI stands for Payment Card Industry. Do you know what it is? It means that JPay’s systems have passed the most rigorous security test currently available. The team of JPay are committed to be able to provide their customers and clients with state of the art technology and security. So, you are able to do transactions without having to be worried.

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