When you are using JPay to contact your beloved inmate in the prison, there might be a situation where you are angry or feel disappointed with them to the point you want to delete them from JPay. Before doing so, you might be wondering what will happen if you do it and what effects that will have on you and the inmate.
So, what will actually happen? If you are wondering what will happen if you delete an inmate from JPay, they will not be able to see the messages that you send to them and everything will go to the JPay inbox instead. When you send something to the inmate that you have deleted, it will show in your email that you received a message from JPay. Keep in mind that you will need to open their inbox if you want to read it.
Having the inmate deleted from JPay means you will not be able to exchange the email, which also means you will not be able to exchange videos or photos. In case you delete an inmate from JPay by accident or it happens due to the glitch or in worst case, it is done by irresponsible people, you can just add them back to the list.
If it is really done by the irresponsible one, you can also try to recover your JPay account because your account could be at risk.
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Recovering the user ID
There are a few steps that you will have to follow if you want to recover your user ID. First of all, go to the official website of JPay. When you are there, open the option stating Forgot user ID. Once it opens, enter the phone number related to the account as asked by the system. Doing so will take you to the next page. In the next page, you will need to enter the security question that you set before. In case you skipped the part before, it might be needed for you to enter the personal information to verify your identity. Please follow everything that is shown on the screen to complete the process.
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Changing user ID
After recovering the user ID, you can continue your way to the password. For those who do not want to continue using the recovered email address, feel free to change it. To make it work, all that should be done is to simply create a new one and then set it as your user ID. Here are the steps to follow to change your user ID:
First of all, log in to your JPay account. Once you are logged in, look for the My Account option. The next thing is to click on the Email Preference option. After that, enter your new email. Lastly, click Update as the effort to complete the process.
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Recovering the password
The first thing that you will have to do to recover your password is to open the official website of JPay. When you are on the homepage, find the login button. Once you have found it, please click on it and you will be taken to a different page. On the new page, please click on the “Forgot your password?” and you will be directed to a different page, the one where you are able to reset your password. It is possible for you if you want to get your password back. When the page is displayed, please enter your email address as you will be asked to do so. Do not forget to enter it accurately and then click Continue. You will be asked to answer the security question on the next page. In case you did not do it before, you might be asked to input the personal information in order to verify your identity. Keep going by following the prompts so that the process can be completed.
Before entering the new password, keep in mind that the new one should be strong and unique. If you have no idea, you can make a combination of numbers, letters, and symbols. Using a meaningful one is also good so that it can be remembered easily.
In case these explanations are not helping and you are still curious what will happen if you delete the inmate from JPay, you might want to contact the customer support of JPay. The best and the easiest way to reach them out is through the phone number. By using this method, you will be informed by them of the possible effects. Since they do not offer support on email and they also do not offer support on their social media sites or the help desk, contacting through phone is definitely the best option. If you are planning to call them, the phone number that should be dialed is (800) 574-JPAY (5729). Feel free to call them whenever you want as it is available for 24 hours a day and 7 days a week. When you are connected and get the chance to speak to them, do not miss the chance and explain what you want to know. Feel free to ask as many questions as you want. Before deciding to use this service, take note that you might be charged with a high fee if you want to get help from a live agent.
Actually, talking to the customer support through the phone might not be the only way to ask about what happens when you delete an inmate from JPay. Even though they do not offer support on email, on social media sites and on helpdesk, the site displays another way to reach them out, which is through mail. They add the mailing address on their official website so you might want to try to use it to send some questions, which is clearly not that effective if you think about the time of getting a reply. If you are interested, the mailing address is JPay LLC 10981 Marks Way Miramar, FL 33025.
