Video visitation is one of the services which is offered by JPay. So, if you miss your loved one who is now incarcerated, then you can do this video visit. But, what is it and how to be able to use this service? You will get the answer here.
How to Buy Video Visit and The Requirements to Take Part in a Video Visit
A video visit or a video visitation which is offered by JPay is a virtual way for you and inmates so that you can talk face to face from your home by using your personal computer. To be able to enjoy this service, you need to buy a video visitation session. To be able to buy it, you need to have a JPay account and also have a MasterCard, Visa, or Discover on file. How long can we have this video visitation? You are allowed to do video visit in 30 minutes sessions.
If you want to take part in a video visitation, there are some requirements that you need to meet. Here are the requirements that you need.
- You have to make sure that you are on the approved visitor list.
- You need to have a JPay account.
- You need to make sure that your internet connection is good.
- Your PC needs to have speakers, microphone and a webcam. If you want to do the video visit with a smartphone, make sure that it has the same functionality as we mentioned earlier.
Making Sure That You Have a Successful Video Visit
Before you know how to make sure that you have a successful video visit, first, you need to make sure that your video visitation was confirmed and also approved by the agency of your incarcerated one. Then, you have to log into your JPay account. After that, you need to verify that your computer is connected to the internet. Besides, you also check that your camera is working properly, your speakers produce sound and your microphone is plugged in to your computer.
Before your first video visit, the system will test whether your computer meets the requirements or not. The other thing that you need to pay attention to is that you have to make sure that there is enough light on the room, but make sure that there is no light directly facing your webcam. Also, you have to make sure that your radio, TV or any other source of noise is off before starting the visit.
It is also important for you to note that you do not run any programs or downloads in the background when you are doing your visit. It is because if you do these things, it can overload your processor and then it will cause programs to quit unexpectedly including your video visit.
What is Videogram? Is It The Same as Video Visit?
Videogram is another service which is offered by JPay. This service is different from video visit. Video visit allows you to be able to talk with an inmate face to face in real time. However, videogram is a video clip which you can send to an inmate as an attachment to an eMessage. You are able to make videograms with a webcam and microphone from your personal computer.
How to buy a videogram? You are able to buy it by opening a JPay account and then click on the video tab. After that, you have to follow the prompts.
To record a videogram, there are some requirements that you need. Those are listed below.
- You have to make sure that you are on the inmate’s approved visitor list.
- You need to have a JPay account.
- You must have internet access with high speed.
- Your PC that you use for recording must have speakers, microphone and a webcam.
Sending Email to an Inmate
Another way that you are able to do to be able to keep in touch with an inmate is through sending email. You are able to send an email by following the steps below.
- The first step is that you have to open a JPay account.
- After that, you must buy stamps.
- Then, you need to click on the Email tab and then follow the prompts.
What to do if we are not able to see the Email tab after you log into your JPat account? If this thing happens to you, there are some reasons as you can see in the list below.
- The agency where the inmate is located at does not have Email service.
- The inmate has been transferred.
- You chose the wrong inmate when you set up your JPay account.
- The inmate has been prohibited from sending or receiving emails by the facility staff.
When we send an email, can we attach a photo? If you want to send a photo through email, but you may doubt whether it is allowed or not, well, it depends on the agency. You will be able to attach a photo to your email for the price of one extra stamp. If the agency allows you to be able to attach a photo, you have to make sure that the type of the files are JPEG, PNG or GIF.
How is the price to send an email? One virtual JPay stamp will permit you to be able to type up to 6000 characters. It is the same as about 6 pages of handwriting. The price of stamps varies according to the facility. Some facilities offer stamp subscriptions. You are able to check the stamp prices by accessing the official website of JPay and then click on Availability & Pricing.
You may also wonder how the inmate read the email that you sent. The inmate will read and reply your emails through the JPay Kiosks conveniently located in their living units. Then, how can we know if we got an email from an inmate? Don’t worry, you will receive a notification on your JPay account that you have got emails.
As explained above that you will need a stamp to send an email. The question is, does stamp expire? A stamp will only expire in selected states. You can access JPay website and click on the Availability & Pricing to check the details on email services at your facility.