JPay Email Status Sent

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JPay’s Email service provides a good way for family or friends to write electronic letters to their loved ones in prison. By the way, how to check sent emails? Let us find out that information here.

Checking sent Emails

Need to know that you are able to see the previous emails you have sent on the Sent page.

To check your sent emails, here are steps to do:

  • On the JPay home page, on the Navigation menu, you have to click Email.

to click Email.

  • On the Compose page, on the Email menu, you have to click Sent.

to click Sent.

To delete a letter:

  • On the Sent page, you are able to click an individual letter row.
  • On the Sent letter details page, you have to click Delete to delete the letter, then click Yes on the confirmation pop-up. The letter is going to be removed from the Sent list.

For note: On the Sent letter details page, you are able to click Prev or Next to view the previous or next letters in the Sent list (if any). You are going to find sent emails in your Sent box about 15 minutes after they are sent.

Talking about checking sent emails, we are able to say like this. After you send your loved one an email, the correctional facility is going to literally print it out and put it with that day’s mail. Usually, mail would be handed out early evening Monday-Friday. For instance, if you sent the email Wednesday night, they should receive it Thursday evening. While, if you sent the email Friday night, they would receive email the following Monday evening.

How does JPay’s Email work?

As we said before that JPay’s Email service provides a good way for family or friends to write electronic letters to their loved ones in prison. The inmates are going to accept their email within 24 to 48 hours. Also, there are many who can respond electronically. The inmates do not own access to the Internet. JPay’s email is different from your email program at your home. The inmates are going to receive their email according to a schedule set by their facility. Emails are subject to the same screening and delivery rules that apply to traditional mail.

What do you need to write an Email to an inmate?

For those who want to send or receive emails from an inmate through JPay, firstly you have to make a account. Then, you must have the inmate’s ID and virtual JPay stamps. Of course, make sure you have a computer with Internet access. Some of you may not know what JPay Stamps are. Like regular postage stamps, every email that you send needs a JPay stamp. The longer the email, so the more stamps you will need to send email successfully. Aside from that, attachments, photos and VideoGrams also need additional stamps. However, JPay Stamps will not expire.

How much does it charge to send Email?

One virtual stamp will allow you type up to 6000 characters, which is the equivalent of about 6 pages of handwriting. Normally, the cost of JPay stamps varies according to the facility. There are some facilities that offer stamp subscriptions. The prices of stamps can be viewed by visiting and clicking on the Prison Search button. To get a detailed history of your JPay stamp purchases, you are able to see a list of prior JPay stamp purchases by clicking the Purchase History button under the Email tab on Aside from that, you are also able to send a request to

How do you write an email to an inmate?

After you have a account, the inmate’s ID, and JPay stamps, then you will be able to send an email to an inmate. Here are steps to do:

  1. Once you are at the JPay home page, you have to click Email on the Navigation menu.
  2. Then, at the Compose page, you have to enter the content for your email.
  3. Here you will be able to attach one of the following:

Attach an image by clicking Attach Image.
Attach a video by clicking Attach Video.
Attach and record a VideoGram by clicking Record video.

  1. The next step that you have to do is to click “Send” to send your email. If you have enough stamps, you are going to see the “Send” button. But, if you do not own enough stamps, then you will not see the Send button. Before you send your email, you should preview it by clicking on the Preview button. This is going to show your email as a PDF.

With some exceptions, the inmates will read and reply to your emails via the JPay inmate kiosks which are located inside their living units. You are going to receive a notification on your account that you have received emails. You are able to send an unlimited amount of emails to your loved ones in prison.

For the price of one stamp, you are able to attach a photo to your Email. The formats allowed for images are the below:

  • .jpg
  • .jpeg
  • .png
  • .gif
  • .bmp

JPay delivers the content email to the inmate exactly as it was sent to them. If the photo is too large or too small, you have to use a photo editor before you attach it to your email.

Cannot see the Emails tab on your account – Why?

There are some people who get a problem like this. if you cannot see the Email tab after you have logged into your JPay account, generally it is due to one of the following reasons:

  • The inmate has been transferred.
  • Your inmate’s facility does not offer any email.
  • You have not selected the right inmate from the drop down list on the Home page.
  • You have selected the wrong inmate when you set up your account.
  • The inmate has been prohibited from receiving or sending Emails by the facility staff.

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