How Long Does It Take to Get a JPay Tablet?

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To maintain communication, the inmates can buy the JPay tablet from a kiosk in their facility, or someone can buy it for them. By the way, how long does it take to get a JPay tablet? Well, let us find out that information here.

How long does it take to get a tablet?

Usually, devices are delivered within 45 business days from the order date. While for pre-orders, this delivery time can be longer, and varies by state. The JPay tablets offer the inmates to educate themselves, entertain themselves, and maintain communication with dear ones so they will be able to develop their skills and relationships. According to the research, there are around 60,000 tablets are in use in 11 states.

The inmates are able to buy the $69.99 tablet from a kiosk in their facility, or someone can buy it for them. To communicate with the inmates, people are able to access JPay’s web platform or get the free JPay app on Android or iPhone. The inmates need to buy 40 cent stamps each time to email or send video messages.

How Long Does It Take to Get a JPay Tablet

Tablets offer by JPay

JPay provides three tablet models: JP6S, JP5S and JP5S tablet. Well, in the text below, we will share a little bit information related to JP6S, JP5S and JP5S mini tablet.

JP6S Tablet

This JP6S tablet has greater performance through faster processors for an increased user experience and also a stronger battery for extended battery life.

The JP6S tablet comes with:

  • 7″ Touchscreen
  • Better resolution
  • Thinner hardware
  • for easy handling
  • 3X battery life, 500 cycle
  • 32GB storage

JP5S Tablet

This JP5S tablet comes with:

  • 7″ Touchscreen
  • 32GB storage
  • Battery life of up to 35 hours

JP5S Mini Tablet

This JP5S mini tablet comes with:

  • 4.3″ Touchscreen
  • 16GB storage
  • Dual-core processor

Tablet models are able to include accessories like earbuds and screen protector (available only in some states). Available tablet models and application services may vary by agency or state. You are able to log into your JPay account to see which tablet models are available to your loved one in prison.

JPay Tablets Features

Here are features and benefits of JPay tablets:

  • Place a phone call.
  • It is  touchscreen and portable.
  • It is easy to understand and use.
  • Improved email program, so inmates can send and receive emails, VideoGrams or eCards.
  • There is a new music app includes ability to build playlists.
  • It expanded the game selection and game store.
  • Advance their education with course material and podcasts.
  • JPay’s Lantern education and Khan Academy (KA) Lite apps.
  • Read Daily news
  • It is available eBook reader.
  • Access and purchase music and rent movies.
  • It includes photo gallery, notepad, stopwatch, FM radio, calculator, and calendar apps
  • It includes accessories like screen protector, earbuds, and batteries or charger.

Getting a JPay tablet for your loved one?

Here are steps to do:

  • At the first step, you are able to login or make a JPay account to buy a tablet. You are able to fund inmate’s Media account if the JP6S tablet is not available to buy, but it is available for your loved one to buy.
  • After that, JPay prepare and ship the tablet to the agency. After received, the agency will deliver it to your loved one in prison.

Funding a Media Account

Here are steps to fund a media account to provide funds inmates can use:

  • Firstly, you are able to login or make a JPay account.
  • Then, you have to call 800-574-5729 to speak with a customer service representative.
  • The last step, payments or Money Transfers sent to the agency for funds to be available next day or sooner.

For note: A JPay Media Account or JPay Credits is an account managed by your loved one. From this media account, your loved one can buy:

  • A Tablet
  • Games
  • movies (rent)
  • Stamps
  • Printout
  • Songs and music albums

JPay Tablet FAQ

Here are some FAQ of JPay tablet:

How long will it take to receive the JP6S after ordering?

The inmates are going to be required to order the loaner JP6S tablet on the kiosk and delivery will be based upon the date of the incoming order request.

Will the inmates be charged if their tablet are stolen?

The inmates have to report the lost or stolen property within 10 calendar days of the theft to their institution using the current property process. The stolen tablet will be reported to JPay and then will be inactivated and at such time will be considered contraband. The institution will specify the validity of the stolen property claim and if the replacement cost is appropriate. If the investigation is inconclusive and the stolen tablet is not discovered, a replacement tablet will be authorized at no cost.

Will a stolen tablet be replaced?

After the lost or stolen tablet has been investigated, the institution is going to approve a replacement tablet to be issued.

Will an inmate be charged if the tablet is damaged accidently?

The new JP6S tablets have a high quality, corrections-grade construction with a shatter-proof housing. Usually, normal use and handling would not cause irreparable damage to the tablet. Each request for a replacement tablet will be considered on a case by case basis.

Will the JP6S tablets require synching every 30 days?

Yes, of course. The inmates have to sync their JP6 tablets with the kiosk at least once every 30 days. If this action is not completed, the tablet will be able to lock. If so, the inmate will have to open a Help Ticket through the Communications Center on the kiosk to have it unlocked.

Will the same tablet go with the inmates upon transfer to another facilities?

Yes, of course. The JPay tablet is assigned to the inmate, not the institution in which the tablet is distributed.

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