What Does it Mean When an Inmate is Blocked on JPay

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When you try to send money to an inmate, you may find that the inmate is blocked on JPay. Then, what does it mean? Let’s find the information about it and the other things related to blocking on JPay.

The Meaning of Your Inmate Is Blocked

If you find that your inmate is showing as blocked or restricted, usually it happens because your inmate is blocked. Why is he/ she blocked? Usually, an inmate is blocked because they received money from a credit or debit card which was reported as stolen. If you have filed a chargeback and refused a payment that you yourself delivered with a credit or debit card, it may also be the reason why the inmate cannot receive the funds from you via credit or debit card.

What Does it Mean When an Inmate is Blocked on JPay

In this case, the thing that you have to do is to contact your bank and reverse the chargeback. So, you are able to continue delivering funds to the inmate. It is recommended for you to send money at MoneyGram location if you cannot reverse the chargebacks for this specific inmate.

Going to MoneyGram or a lobby kiosk is an option that you are able to do to send money to a blocked inmate.

Why Your JPay Account Is Blocked?

There are several reasons why your JPay account is blocked. The most common reason is when a chargeback was filed for either a Bank Card transaction, money order payment or personal check which was delivered to JPay for processing, and later it is determined that the customer who is responsible for the transaction filed a chargeback with  their issuing bank or put stop payment on either personal check or money order after JPay has processed the transaction and the funds have been sent. What does it mean? The meaning is that your account and also the JPay account of the inmate who got the funds will be blocked from future transactions of Bank Card. It is done until JPay is changed and the chargeback is settled or the problem is solved.

In case the inmate account has been blocked because of a chargeback which is associated with a bank card transaction which prevents the inmate from getting electronic forms of money transfer, then, they may be able to continue to get money orders or MoneyGram payments. The customer who is responsible for filing a chargeback will not be able to deliver Bank Card transactions until the chargeback is solved. However, they may be able to deliver money order or money gram payments as an alternative.

However, if the inmate account has been blocked due to a chargeback which is related to a money order or personal check, the inmate account will be blocked from receiving all future bank card transactions. Nevertheless, the inmate may still continue to receive money orders or MoneyGram payments.

If the customer who has the responsibility for the money order chargeback tries to deliver a money order payment to that particular inmate in the future, that money order payment will be used to solve any outstanding chargeback which was previously filed by the customer. For more information about it, you are able to send an email to emailSupport@JPay.com.

Using MoneyGram and Lobby Kiosk To Send Money to Blocked Inmate

As explained above, if you find that the inmate is blocked, and you cannot reverse the chargebacks for this inmate, then you are able to send money to this inmate through MoneyGram. How to send money to an inmate via MoneyGram? You are able to follow the steps below.

  • The first step that you have to do is to find a MoneyGram location.
  • Then, you have to visit your MoneyGram location. You have to remember to bring valid personal identification such as a driver’s license.
  • Now, you have to complete the blue ExpressPayment service form including the suitable receive code and account number. The account number is the inmate ID# plus the last name of the inmate without spaces. You have to hand the form to the MoneyGram agent together with the money that you want to send and also the transfer fee.
  • Then, a reference number will be received by you. You have to keep this for future reference.
  • Payments and Money Transfers will be posted to the facility the next business day or sooner.

You are able to find MoneyGram service in Walmart, 7-11 or CVS Pharmacy. As you are able to see in the steps above, the things that you need when transferring money to an inmate via MoneyGram are the correctional ID number and last name of the inmate and also the facility name or receive code. You are able to find the receive codes in the MoneyGram page on JPay website.

How about lobby kiosks? These can be found at the facility where your inmate is located. You are able to use a credit card at the lobby kiosk to send funds to an inmate. You are able to check the Availability and Pricing page to know whether the facility where your inmate is located has lobby kiosks.

The Ways to Register and Create JPay Account

If we talk about the JPay account, you have to register on JPay and create a JPay account. So, you are able to use the services of JPay. How to register on JPay?

  • First, access the homepage of the JPay website. There, in the Select State box, you have to type the state where your inmate resides.
  •  Then, in the Enter Inmate ID # box, you must enter the inmate ID for your friend or relative, and then click on Next.
  • When you are on the Search Results page, click on the inmate that you want.
  • You must enter your information on the Registration page. Then, click on the text, Payments Terms of Service to read them. Choose the checkbox which acknowledges you have read and agree to Payments Terms of Service.
  • Finally, click on Register.

After registering, now you must create a user account. How to create a user account on JPay? You are able to follow the steps below.

  • Firstly, you have to access the JPay home page. There, you have to click on My Account.
  • On the My Profile page, you need to fill in the information and then click on Save.

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