Is JPay Monitored?

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Is electronic messaging through JPay monitored? If you come to this page to find out that information, so you have to read the text below. Here we are going to share some information related to JPay – Electronic Messaging.

JPay – Electronic Messaging  

This information is according to the Director’s Office Memorandum (DOM) 2014-3, effective December 30, 2013. Director’s Office Memorandum (DOM) 2014-3 allows the inmates to accept electronic messages from members of the public sent through the MDOC’s approved vendor, JPay. Electronic messaging or email through JPay is claimed as a privilege. All electronic messages or email are scanned for suspicious content. Emails are recorded and archived by JPay. They are monitored by the MDOC. So, we are able to say that electronic messaging or email through JPay monitored by the MDOC.

Electronic messages will not accept any special handling, regardless of sender, despite it would qualify for special handling if received through the mail. Service terminations by JPay has to be addressed with JPay. The terminations are not appealable to the Warden.

Is JPay Monitored

Incoming Electronic Messaging to Inmates

  • Electronic messages sent to an inmate will be printed by designated facility staff (unless inmates are allowed access to a kiosk to read electronic messages) and processed the same as mail. In this case, you are able to see Policy Directive 05.03.118 Prisoner Mail.
  • The electronic message may be read in its entirety to signify if it violates PD 05.03.118. Any message determined by JPay to submit suspicious content will be read in its entirety.

Rejected Incoming Electronic Messages

  • An electronic message or email which violates the rule is going to be rejected. An inmate is not entitled to notice of the rejection.
  • MDOC staff is going to inform the sender when an electronic message will not be delivered and will give the reason for the rejection through JPay.
  • The sender might appeal the rejection in the same way as rejected mail in PD 05.03.118.
  • The printed copy of the rejected message is going to be retained for 15 business days after the sender is notified of the rejection. Then, the printed copy will be damaged, unless the rejection has been reversed or an appeal is pending.
  • JPay is going to retain a copy of the archived electronic message.

Blocks on Incoming Electronic Messages

  • MDOC staff will be able to block a sender from sending electronic messages to inmates if the sender has sent messages that violate MDOC policy repeatedly.
  • MDOC staff will be able to block a prisoner from getting electronic messages from a specific sender if the messages have been sent in violation of MDOC policy repeatedly.
  • Notice of the block will be sent to the sender or inmates, as appropriate, within a reasonable time after the block has been placed.
  • After a block, the sender and the inmates can still correspond via mail.
  • Probably, the sender appeal the block to the Warden.

Staff use of Electronic Messages

  • The Staff who are registered users can send work-related electronic messages to the inmates.
  • All electronic messages sent from the staff to the inmates shall be printed and delivered to the prisoner, if the prisoner has access to a kiosk.

Outgoing Electronic Messages from the inmates

  • The inmates are not able to initiate contact with the public. The inmates can only send electronic messages to persons who first send an electronic message to that inmate.
  • A person will be able to select to block the receipt of electronic messages from a prisoner.
  • All outgoing electronic messages or emails are scanned for suspicious content. They are recorded and archived by JPay. They are subject to monitoring by the MDOC.
  • All of the electronic message consisting of the suspicious content will be read in its entirety.

Inmate use of Electronic Messaging System

  • The inmates are able to use kiosks which is located in the housing units or other designated areas in the facility to send electronic messages and also to retrieve electronic messages sent from members of the public. Aside from that, the inmates are able to use the kiosks to check their trust account balance and see recent transactions where this service is available.
  • The inmates on toplock or LOP (Loss of privileges) will not have access to the kiosk during the sanction period, however they are able to retrieve incoming electronic messages once the sanction period has been served.
  • If printing services are available through the kiosk, the inmates are going to be charged the fee established by the CFA Deputy Director for utilize of this service.
  • The inmates in any form of segregation, the Special Alternative Incarceration Facility, inpatient mental health units, Residential Treatment Programs, the Duane L. Waters Health Center, or the Secure Status Outpatient Treatment Program cannot send electronic messages, unless approved by the CFA Deputy Director or designee.

Rejected Outgoing Electronic Messages

  • An outgoing electronic message which violates PD 05.03.118 will not be sent to the recipient.
  • MDOC staff is going to notify the inmates that the message will not be sent and the reason for the decision. The inmate is not entitled to a hearing to contest this decision.

Blocks on Outgoing Electronic Messages

  • The MDOC staff is able to block an inmate from sending electronic messages or email if the inmate sends electronic messages which violate MDOC policy.
  • Notice of a block is going to be sent to the inmate within a reasonable time after the block is placed.
  • After a block, the inmate can still correspond via mail, in accordance with MDOC policy.

Well, the text above is an explanation related to JPay – Electronic Messaging. As we explain above, electronic messaging or email through JPay is claimed as a privilege. All electronic messages or email are scanned for suspicious content. Emails are recorded and archived by JPay. They are monitored by the MDOC. The conclusion is yes, that JPay – Electronic Messaging monitored.

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