JPay Forgot User ID

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To use JPay features, you are required to register and then create a user account. You need to remember—or write down if you need to—the email address and password you entered when registering. This is important because you will need both of them to login to your account and start sending money or email for your inmate.

However, sometimes life can be so complicated that you start to forget some important things in your life, including your JPay User ID. If it happens to you, don’t be panic because you can retrieve it easily by following these steps.


  1. Go to
  2. You will be required to enter your phone number that you put on JPay account.
  3. If you entered your phone number correctly, you will be redirected to the next page where you have to answer a security question that you have set before.
  4. If you have not set your security question, the system will ask for other personal information to verify your identity.

Now that you can access your account again, please hold on to your user ID and password so you don’t find any difficulties when you need to use the JPay features. If you think your email address is too difficult to remember, you can make the new and simpler one and set it as your JPay user ID. If you want to change the email address you use to login to your JPay account, this is how you do it.

  1. After logging in, go to My Account.
  2. Click Email Preference
  3. Enter your new email twice, click update and your JPay User ID has successfully changed.

After logging in, you can start sending money, email videogram, buy phone time and even schedule video visitation. JPay provides many features to communicate with your inmate, but the features available in each prison will be different.

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